General Airport Tips

     Plan to get to the airport at least an hour early or two during holidays and other busy times; this will reduce the stress of the flight. If all goes well, you will have time to relax, shop for last-minute items, or have a meal before the flight.

Flight Delays

     Find out why your flight is delayed. Call the free call numbers. Find out if other airlines are experiencing similar delays. If you believe the delay is due to something other than weather or air traffic problems, then mention your suspicion (怀疑) and ask the airline agent（旅行社）to book you on the next available flight, either on the same air-line or a competing one. This is called "Rule 240", and all airlines are required to do it. Use the lingo (行话); ask, "Can you 240 me?" when speaking with an agent. They will know what you mean.

Flight Cancellations (取消)

     If your flight is canceled, then make a reservation on the next flight to your destination. Usually, air-line officials will try to book everyone on their next flight out. Often they will put you on a competitorˈs next flight only if you request it. If on-time arrival is important to you, when you check flights through our reservation system you can make your choices based on their on-time arrival records. Be sure to also check the weather conditions, as they often affect flight schedules.

Getting bumped (不能登机)

     To avoid getting bumped, you must be at the loading gate at least 10 minutes ahead of scheduled departure(离开) for a U.S. Flight, 20 minutes to /from Bahamas, Canada, and Mexico and 30 to/ from all other international points. You must be at the loading gate, not the airport entrance.