Minor Hotels-直以优质的服务在酒店行业享有盛誉。然而今天早晨却接到了来自客人Mr. Green的投诉电话, 请根据电话信息完成下面的任务。
　　任务一 阅读相关信息.完成任务单。
Clerk： Good morning, Front Desk. What can I do for you?
Mr. Green： This is Room 2201. It's 8 o'clock. Where’s my breakfast? I booked it last night.
Clerk： Wait a moment, sir, let me check... Oh, yes. I’m so sorry, sir. I’ll arrange it for you at once.
Mr. Green： One more thing, when I checked in last night, I found the room was smelly and there was someone’s hair on the bed! Although you brought me air fresher and made up the bed again, you wasted my time! I didn’t expect such things would happen in your hotel.
Clerk： I’m so sorry to hear that, sir. We do apologize for the inconvenience. In order to make up for our mistakes, your room service will be free.
Mr. Green： That’s fine. Thank you.
Clerk： You are welcome. If there is anything I can do for you, please don’t hesitate to call me.
　　　　　　　　　　Worksheet

Time	Tuesday. May 5th
Guest	Mr. Green
Room Number	1.
Reasons	The guest didn't get his 2.      on time. The room is smelly. There is someone's 3.      on the bed.
Solution	Bring 4.      to the guest’s room. Make up the bed again. Free 5.

　　任务二 假如你是Minor Hotels的经理Emma, 请根据以上投诉(complaint)信息, 写 —篇晨会发言稿。
　　要点包括：1). 顾客投诉的主要问题；
2).酒店针对不同问题采取的解决方案；
3).要求提高服务质量, 提升服务品质, 避免此类事情再次发生。
　　注意：1).文中不得出现考生个人信息;
2).词数 80—120；
3).开头已给出, 不计入总词数。
　　Good morning, everyone!
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