选择知识点

　　Minor Hotels-直以优质的服务在酒店行业享有盛誉。然而今天早晨却接到了来自客人Mr. Green的投诉电话, 请根据电话信息完成下面的任务。
　　任务一 阅读相关信息.完成任务单。
Clerk： Good morning, Front Desk. What can I do for you?
Mr. Green： This is Room 2201. It's 8 o'clock. Where’s my breakfast? I booked it last night.
Clerk： Wait a moment, sir, let me check... Oh, yes. I’m so sorry, sir. I’ll arrange it for you at once.
Mr. Green： One more thing, when I checked in last night, I found the room was smelly and there was someone’s hair on the bed! Although you brought me air fresher and made up the bed again, you wasted my time! I didn’t expect such things would happen in your hotel.
Clerk： I’m so sorry to hear that, sir. We do apologize for the inconvenience. In order to make up for our mistakes, your room service will be free.
Mr. Green： That’s fine. Thank you.
Clerk： You are welcome. If there is anything I can do for you, please don’t hesitate to call me.
　　　　　　　　　　Worksheet

Time	Tuesday. May 5th
Guest	Mr. Green
Room Number	1.
Reasons	The guest didn't get his 2.      on time. The room is smelly. There is someone's 3.      on the bed.
Solution	Bring 4.      to the guest’s room. Make up the bed again. Free 5.

　　任务二 假如你是Minor Hotels的经理Emma, 请根据以上投诉(complaint)信息, 写 —篇晨会发言稿。
　　要点包括：1). 顾客投诉的主要问题；
2).酒店针对不同问题采取的解决方案；
3).要求提高服务质量, 提升服务品质, 避免此类事情再次发生。
　　注意：1).文中不得出现考生个人信息;
2).词数 80—120；
3).开头已给出, 不计入总词数。
　　Good morning, everyone!
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　　假如你是李华, 你在学校报纸读到-篇关于超市购物的文章；
　　任务一 根据文章内容, 完成下列表格。
　　We go shopping almost every day. We can choose many places to buy things. The supermarket is the right place for you. There are some good points about buying things at the supermarket.
　　★You can buy things at the supermarket at a low price. But you pay much more in a big store to buy the same goods.
　　★You can decide what to buy by yourself at the supermarket. And you don’t have any trouble from the shop assistant at the big store.
　　★ There are more goods to buy at the supermarket You can buy many things for a week s use at a time. It saves you much money and time. In a word, it is better to buy things at a supermarket than at a big store.

Shopping in the supermarket
We go 1.      almost every day. Supermarkets are the right place.
Some points	Buying 2.      things at the supermarket than in a big store.
	Deciding by yourself at the supermarket. And you have _3.   _ trouble from the shop assistant at the big store.
	Buying things for a week's use at a time. You can help you to 4.      money and time.
It is 5.      to buy things at a supermarket than at a big store.

　
　任务二请你根据上文内容并结合实际向大家介绍超市购物的优缺点。
提示：

优点	缺点
1. 能看到商品, 还可以试穿衣服； 2. 支付安全； 3. 购买后可以马上带回家；	1. 不总是营业的； 2. 花费很多时间；

　　要求：1).包括所给内容, 可适当发挥；
2).条理清楚、意思连贯、语句通顺、标点正确；
3).80~120词（短文开头已给出, 不计入总词数）；
4).文中不得出现考生个人信息。
　　There are many ways of shopping, and supermarket shopping is one of them.
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　　ABC公司计划召开年会。假如你是该公司企划部的Linda, 请根据筹备会议记录要点,完善公司的年会方案, 并写-份通知告知全体员工。
　　任务一 请根据下面会议记录要点, 完善表格。
　　　　　　　　　　The Minutes（会议记录）Of the Meeting

Date	Monday. November 27, 2017	Place	Meeting room
Attendees	Seven department managers	Chairperson	Mr. Johnson
Mr. Johnson, the general manager, decided to hold an annual meeting in December, aiming to improve team spirit and express thanks to all the staff. 1.All agreed on the theme 44Happy Team. Great Dream”. 2.The general manager is to deliver the opening speech. 3.Seven department managers are to report their work and plans. 4.Three outstanding groups are to be rewarded. 5.Every department is to prepare performances and games. 6.Planning Department is to make a schedule for the annual meeting. Recorded by：Judy

　　Please complete the following form.
　　　　　　　　　　Annual Meeting Plan

Purpose ：To improve   1.      and express thanks to all the staff Theme ：Happy Team, 2.       Date： December 15 Place ：Qilu Grand Hotel
Schedule	16:00	The general manager Win deliver the 3.      .
	16:30	Seven 4.      will report their work and plans.
	17:30	Three 5.      will receive rewards.
	18:00	Performances and games will begin.
Notes		1. Everyone should be on time. 2. Every department should prepare at least two programs.

　　任务二请根据上面年会方案内容, 写-份通知发到公司工作群
　　要点包括：1.年会时间；2.年会地点；3.活动安排；4.注意事项。
　　注意：1.文中不得出现考生个人信息；2.词数 80-120；3.开头已给出, 不计入总词数。
　　　　　　　　　　　　Notice
　　In order to improve team spirit and express thanks to all the staff,
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　　Mr. James对中国的历史和文化非常感兴趣.打算在假期期间去北京旅游。假如你是某旅游公司的工作人员Wang Li, 请为Mr. James介绍旅游线路。
　　任务一 根据下面海报中的内容, 完成表格。

Good news travelers ! 　　　　　　　　　　Grand Beijing Three days. Visit the Summer Palace, the Forbidden City and the Great Wall. Taste traditional snacks and Beijing Roast Duck. Departure： every Thursday and Saturday Accommodation： Holiday Inn Means of transport： train, bus Price： ¥899

More Information Contact us at 885561266 or email：travel@163.com Website：www.travelroute.com

　　Please complete the following form.

Welcome to Grand Beijing
Travel time	1.      days
Scenic spots	the Summer Palace , the Forbidden City and 2.
Hotel to live in	3.
How to get there	take a 4.      to Beijing, and a bus to scenic spots
Travel cost	¥5.

　　任务二 请根据以上信息, 写-份旅游线路说明并介绍给Mr James
　　要点包括：1.交通工具2.旅游景点3.活动安排4.旅游费用5.联系方式
　　注意：文中不得出现考生个人信息, 词数80~120（开头已给出, 不计入总词数）。
　　Hello, Mr. James. I’m Wang Li. I’m glad to tell you something about a travel route you may be interested in.
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　　假设你叫Mary, 是一家外贸公司的秘书, 你的同事下个月要去英国进修两周, 你需要给他们提供-些信息, 并帮助他们做好安排。
　　任务一 阅读下面的信息, 完成表格。
　　I’ve got some information for those going to Britain next month. As you know, you’ll be staying with a family for two weeks. Now the most important thing is money. You should take £ 30 in cash and about £ 200 in traveler cheques. Then when you arrive at the airport, you’ll meet your host family. You must remember to wear a red shirt so that the family will find you easily. I’ve told them to look for the red shirts. You'll also need to take with you 4 photos of yourself and. Of course, it’s very important that you take the school letter. While you are there, if you have any problems, you can call our agent（代理人）.I'll give you her office phone number： it’s 580-4436 and the person to ask for is Mrs. Belcher, that’s B-E-L-C-H-E-R. She’s in the office from 9：00 a.m. 5：00 p.m. every day. OK! That’s everything. Have a good trip.
　　　　　　　　　　Worksheet

GOING TO BRITAIN
Money-cash	£ 30
Traveler cheques	1. ______
Wear	2. ______
Take	3. ______
Office phone number	4. ______
Ask for	5. ______

　　任务二 你以秘书的身份给去英国进修的同事写-封信, 提醒他们所需要注意的信息。主要内容包括：
1).给出日常生活中的建议；
2).提醒他们做好充足准备。
　　注意：文中不得出现考生个人信息, 词数80〜120个。
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　　假如你是Li Ming, 你发现部分同学每次遇到考试, 都会出现-些焦虑症状。请你用英语写-封信, 向某学生英文报编辑反映该问题, 并据此提出-些建议。
　　任务一请根据下面的内容, 完成表格。
　　Many students have some symptoms（症状）of anxiety before they take an exam every time. Some of them feel nervous, some will feel dizzy or tired, some will suffer from lack of sleep, and some will lose their appetite（胃 口）. As a matter of fact, all these symptoms have terrible effects on their exams and they are all eager to get rid of them
　　How should they do then?
　　　　　　　　　　Worksheet

Symptoms of 1. ______before taking the exam	Some of them feel 2. ______
	Some will feel 3.  ______or tired
	Some will suffer from lack of 4. ______
	Some will 5. ______ their appetite

　　任务二 假如你是Li Ming, 请根据以上信息, 用英语写-封信, 向某学生英文报编辑反映该问题, 并据此提出-些建议。
　　要点包括.焦虑症状：头晕、乏力、睡眠不好、食欲不振等。
　　建议：(1)考前制订好合适的复习计划；
(2)考试期间不要熬夜到很晚, 睡前洗热水澡、喝热牛奶等有助于睡眠；
(3)考前最好散散步或适当做些户外活动, 保持放松等。
　　注意：文中不得出现考生个人信息；词数：80~ 120个(开头和结尾已给出, 不计入总词数)。
Dear editor,
　　I am Li Ming of Guangming Middle School. I am writing to tell you about some symptoms of anxiety among us students before exams.
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　　　　　　　　　　Yours,
　　　　　　　　　　Li Ming

　　下文是关于不同国家肢体语言的介绍。
　　任务一 阅读下面材料.完成任务单。
　　Different countries have different body languages. For example, men in Russia, France and Arab countries kiss each other when they meet, but men in China or Australia shake hands instead of kissing. People from English speaking countries do not touch each other. If you touch an English person, you should say “Sorry”. People in Arab countries like standing close to one another when they are talking, but English people must keep a distance away when they are talking. In some Asian countries, you must not touch the head of another person. In Arab countries, you eat using the fingers of your right hand； the left hand is not used at all. In parts of Asia you must not sit with your feet pointing at another person.
Worksheet

Body language	Countries
Kiss each other	1.______, France and Arab countries
Shake 2. ______	China, Australia
Keep a 3. ______ away	England
Stand close to one another	Arab countries
Don't touch the 4. ______of another person	5. ______

　　任务二假如你是李华, 你的笔友Ann要来中国学习, 她来信请你介绍-些中国学校里常见的和应该注意的肢体语言, 请给她写封回信。
　　要点包括：
1).女同学之间见面经常拉手, 男同学之间很少拉手；
2).上课前学生起立向老师问好；
3).老师拍拍学生肩膀表示鼓励和安慰；
4).学校里拥抱不常见。
　　注意：文中不得出现考生个人信息；词数80~120个。
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